working with us

Our job, as we see it, is to:

1. Find out where your work is at and what your current tension or goal is.

2. See if we can help.

3. And - if we can help - support you to discover the way forward that is in alignment with your work and makes the most long-term sense, whether that ends up being a new website or an upgrade of your current one, a social media plan, a branding portfolio, a logo tweak or creation, content writing or editing, graphic design, or creating a new look for your new cycle jerseys.

If we can't help, we'll do our best to point you in another direction.

We have four rules for our work:

We don’t know what’s right for you. Yet.
But we’ll bring all our curiosity, experience, and knowledge to work with you to find out what’s right for you.

We don’t design for design’s sake.
We believe every single word and design choice we make together should be useful and arising from your specific needs.

We don't ask our clients to do anything we haven't done for ourselves.
We are constantly clarifying and adjusting who we are and what we do, so that we can align everything we do from inside out.

This whole thing should be fun.
Otherwise we all might as well go and do something else.

Fees

Our daily rate is £250 and our hourly rate is £35. We bill to the nearest 15 minutes.

We offer a free hour of our time to everyone. We have no expectation from this hour except that we’ll try to give you as much value as possible. Book your free hour with us here.

We also have downloadable free guides that explore our From Inside Out approach and how to create more clarity and alignment in your work and organisations. Please download them, read them, and share them.

 

Websites

Most website projects are between £1500 and £4000, depending on the bells and whistles needed. If we are excited by a project, we'll happily take on smaller projects. Have a look at our web design page to see how we approach web projects and what we offer our clients.

If you want your site to dance, fly, and pull rabbits out of hats, you're likely to be looking at a lot more than £4000 for your project*.

*we can’t guarantee the rabbits

 

One-offs

Graphic design, branding portfolios, content writing and editing, and print design is all billed hourly, per request.

 

Contract jobs

We offer monthly rolling contracts for social media projects and post-completion site management.

 

Payment and charges

When we exchange contracts, we ask for a payment on signing. This is normally around 25% of the estimated cost. We always try to find free resources and tools for our clients but if we can't find one or feel it was in your interest to use a resource or tool that had a charge attached, we'll ask you first.

Freelancers 

We occasionally need to bring in a freelancer. We have working relationships with some fantastically talented creatives, including numerous coders that have their own specialisms, abilities, and areas of interests. We trust them but will always be your main point of contact and make sure that all work meets our high standards.